Conversation

idstring

phoneNumberIdstring

statusstring

Possible values: [open, pending, closed, snoozed]

assignedUserIdstringnullable

assignee objectnullable

idstring

namestring

snoozedUntilstring<date-time>nullable

lastMessageAtstring<date-time>nullable

lastMessagePreviewstringnullable

lastInboundAtstring<date-time>nullable

windowExpiresAtstring<date-time>nullable

Until when free-form replies are possible: 24 hours after the customer's last message (72 hours for conversations from an ad).

windowOpenboolean

unreadCountinteger

awaitingSincestring<date-time>nullable

Since when the customer has been waiting for the team.

automationPausedUntilstring<date-time>nullable

firstResponseAtstring<date-time>nullable

closedAtstring<date-time>nullable

contact object

idstring

namestringnullable

phonestringnullable

bsuidstringnullable

usernamestringnullable

profileNamestringnullable

optInStatusstring

Possible values: [opted_in, opted_out, unknown]

tags object[]

Array [

idstring

namestring

colorstringnullable

]

Conversation

{
  "id": "string",
  "phoneNumberId": "string",
  "status": "open",
  "assignedUserId": "string",
  "assignee": {
    "id": "string",
    "name": "string"
  },
  "snoozedUntil": "2024-07-29T15:51:28.071Z",
  "lastMessageAt": "2024-07-29T15:51:28.071Z",
  "lastMessagePreview": "string",
  "lastInboundAt": "2024-07-29T15:51:28.071Z",
  "windowExpiresAt": "2024-07-29T15:51:28.071Z",
  "windowOpen": true,
  "unreadCount": 0,
  "awaitingSince": "2024-07-29T15:51:28.071Z",
  "automationPausedUntil": "2024-07-29T15:51:28.071Z",
  "firstResponseAt": "2024-07-29T15:51:28.071Z",
  "closedAt": "2024-07-29T15:51:28.071Z",
  "contact": {
    "id": "string",
    "name": "string",
    "phone": "string",
    "bsuid": "string",
    "username": "string",
    "profileName": "string",
    "optInStatus": "opted_in",
    "tags": [
      {
        "id": "string",
        "name": "string",
        "color": "string"
      }
    ]
  }
}