ConversationDetail

idstring

phoneNumberIdstring

statusstring

Possible values: [open, pending, closed, snoozed]

assignedUserIdstringnullable

assignee objectnullable

idstring

namestring

snoozedUntilstring<date-time>nullable

lastMessageAtstring<date-time>nullable

lastMessagePreviewstringnullable

lastInboundAtstring<date-time>nullable

windowExpiresAtstring<date-time>nullable

Until when free-form replies are possible: 24 hours after the customer's last message (72 hours for conversations from an ad).

windowOpenboolean

unreadCountinteger

awaitingSincestring<date-time>nullable

Since when the customer has been waiting for the team.

automationPausedUntilstring<date-time>nullable

firstResponseAtstring<date-time>nullable

closedAtstring<date-time>nullable

contact object

idstring

phonestringnullable

E.164 without the +.

Example: 5541987111527

countrystringnullable

Example: BR

waIdstringnullable

bsuidstringnullable

usernamestringnullable

profileNamestringnullable

firstNamestringnullable

lastNamestringnullable

namestringnullable

First and last name, or the WhatsApp profile name when there is no name.

emailstringnullable

localestringnullable

timezonestringnullable

attributes object

Custom field values, keyed by the field key.

property name*any

Custom field values, keyed by the field key.

sourcestring

Possible values: [manual, import, api, inbound, flow]

optInStatusstring

Possible values: [opted_in, opted_out, unknown]

optInAtstring<date-time>nullable

optInSourcestringnullable

Possible values: [import, api, form, keyword, flow, manual]

optInEvidencestringnullable

optOutAtstring<date-time>nullable

optOutSourcestringnullable

Possible values: [keyword, button, meta_131050, manual, api, flow]

optOutReasonstringnullable

tags object[]

Array [

idstring

namestring

colorstringnullable

]

lastInboundAtstring<date-time>nullable

lastOutboundAtstring<date-time>nullable

lastCampaignAtstring<date-time>nullable

createdAtstring<date-time>

updatedAtstring<date-time>

campaigns object[]

Possible values: <= 5

Array [

idstring

namestring

statusstring

sentAtstring<date-time>nullable

readAtstring<date-time>nullable

repliedAtstring<date-time>nullable

clickedAtstring<date-time>nullable

]

ConversationDetail

{
  "id": "string",
  "phoneNumberId": "string",
  "status": "open",
  "assignedUserId": "string",
  "assignee": {
    "id": "string",
    "name": "string"
  },
  "snoozedUntil": "2024-07-29T15:51:28.071Z",
  "lastMessageAt": "2024-07-29T15:51:28.071Z",
  "lastMessagePreview": "string",
  "lastInboundAt": "2024-07-29T15:51:28.071Z",
  "windowExpiresAt": "2024-07-29T15:51:28.071Z",
  "windowOpen": true,
  "unreadCount": 0,
  "awaitingSince": "2024-07-29T15:51:28.071Z",
  "automationPausedUntil": "2024-07-29T15:51:28.071Z",
  "firstResponseAt": "2024-07-29T15:51:28.071Z",
  "closedAt": "2024-07-29T15:51:28.071Z",
  "contact": {
    "id": "string",
    "phone": "5541987111527",
    "country": "BR",
    "waId": "string",
    "bsuid": "string",
    "username": "string",
    "profileName": "string",
    "firstName": "string",
    "lastName": "string",
    "name": "string",
    "email": "string",
    "locale": "string",
    "timezone": "string",
    "attributes": {},
    "source": "manual",
    "optInStatus": "opted_in",
    "optInAt": "2024-07-29T15:51:28.071Z",
    "optInSource": "import",
    "optInEvidence": "string",
    "optOutAt": "2024-07-29T15:51:28.071Z",
    "optOutSource": "keyword",
    "optOutReason": "string",
    "tags": [
      {
        "id": "string",
        "name": "string",
        "color": "string"
      }
    ],
    "lastInboundAt": "2024-07-29T15:51:28.071Z",
    "lastOutboundAt": "2024-07-29T15:51:28.071Z",
    "lastCampaignAt": "2024-07-29T15:51:28.071Z",
    "createdAt": "2024-07-29T15:51:28.071Z",
    "updatedAt": "2024-07-29T15:51:28.071Z"
  },
  "campaigns": [
    {
      "id": "string",
      "name": "string",
      "status": "string",
      "sentAt": "2024-07-29T15:51:28.071Z",
      "readAt": "2024-07-29T15:51:28.071Z",
      "repliedAt": "2024-07-29T15:51:28.071Z",
      "clickedAt": "2024-07-29T15:51:28.071Z"
    }
  ]
}