Frequently asked questions
The questions we get asked the most about the plugin. If yours is not here, get in touch.
What is Joinotify?
A WordPress plugin that builds automation workflows for sending WhatsApp messages. The message goes out whenever something happens on the site — an order created, a form submitted, a user registered.
How does it work?
Two steps: connect a number and build the workflow.
1. Connect a number. The recommended path is Joinotify Cloud: you connect the number in the dashboard through Meta's official flow and get a token. If your license already has a number provisioned, the plugin receives the token along with the license and there is nothing to paste. Details in Delivering through Joinotify Cloud.
The old path, over QR Code, is still available for anyone who has not migrated: the number is registered in your MeuMouse.com account and connected by scanning the code, like WhatsApp Web.
2. Build the workflow. With the plugin installed and the site tied to your account, go to Joinotify → Add new workflow, pick the trigger and lay out the actions on the canvas.
Is it safe to connect my WhatsApp to Joinotify?
Yes. On the Cloud transport, the connection is Meta's official one and messages travel through approved infrastructure. On the legacy transport, the connection exists only to send: we have no access to your conversations and we do not record the content of incoming messages.
What stays on our side is the number registered for sending and the connected site.
Is Joinotify compatible with WooCommerce?
Yes, with native triggers for orders, status changes, refunds, coupons, subscriptions and digital products. The full list is in Developer resources.
Can I schedule messages?
Yes, in two ways:
- Wait time — the workflow pauses for an interval before continuing, in seconds, minutes, hours, days, weeks, months or years.
- Date and time — the send happens on a fixed day and hour.
A typical workflow:
On the Cloud transport, a workflow that waits days before sending almost always falls outside the 24-hour window — and then only an approved template is delivered. See Delivering through Joinotify Cloud.
Does the plugin work with forms other than Elementor?
Yes. WPForms also has a native integration, including the PayPal payment trigger. For other form plugins, you can register the integration yourself — see Developer resources.
Do I need technical knowledge to use the plugin?
For ordinary use, no: the builder is visual and the native integrations already ship the triggers. PHP knowledge is only needed for the extension features.
Can I extend the plugin with code?
Yes. Actions, triggers, integrations, conditions, placeholders, settings tabs, REST routes and delivery channels are all registrable through filters — no core edits, no JavaScript.
Do I get a phone number when I subscribe?
No. We provide the technology to automate the communication; the number is yours. We do not sell or rent phone numbers.
Is there a usage limit?
On the plugin side, the limit is how many numbers your plan lets you register.
On the API side, there are per-minute request limits, described in Usage limits. And on the Cloud transport, Meta charges per business-initiated conversation — the cost depends on the template category used, not on the plugin.
Can I keep using my WhatsApp normally?
Yes. The connected number keeps working in the WhatsApp Business app on your phone — that is coexistence. Joinotify is an extra tool, not a replacement.
Does the plugin have a lifetime license?
The plugin is free — there is no lifetime license to buy because there is no license to buy. What is a subscription is the Joinotify Cloud plan, which authorises sending. It is available as an individual subscription or inside Clube M, which grants access to every MeuMouse.com product. Both have monthly and yearly plans.
How do I receive my license after purchase?
The license is created automatically once the payment clears and sent to the e-mail address used at checkout. It is also in your customer account. If it has not arrived within 1 hour, contact support.
How do I request a refund?
Through the form on our refund policy page.
Can I make money promoting the product?
Yes, with 20% commissions as an affiliate.